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Privacy Policy

Please read these privacy policy carefully before using Oysten Host Ghp services. By accessing or using our services, you agree to be bound by these privacy policy.

Privacy Policy

Last updated: December 19, 2025

Purpose, Scope & Acceptance

This Privacy Policy governs how Oysten Host Ghp collects, processes, stores, discloses, and protects Personal Data when You access or use our hosting infrastructure, cloud services, domain registration, email systems, APIs, automation platforms, billing portals, and customer support channels. By accessing or using our Services, You acknowledge that You have read, understood, and agreed to this Privacy Policy, subject to applicable laws.


Definitions & Legal Terminology

Data Principal / Data Subject

Any natural person whose personal data is processed by the Company.


Data Fiduciary / Controller

Oysten Host Ghp, which determines the purpose and means of processing Personal Data.


Data Processor

Any third party that processes Personal Data on behalf of the Company under contractual obligations.


Personal Data

Any data relating to an identified or identifiable individual including identifiers such as name, IP address, device identifiers, billing details, and online identifiers.


Sensitive Personal Data

Data such as financial information, authentication credentials, and government identifiers, processed strictly under enhanced safeguards.


Processing

Any operation performed on Personal Data including collection, recording, storage, use, transmission, disclosure, restriction, or erasure.



Detailed Categories of Data Collected

Identity & Account Data

Full name, company name, username, password hash, email address, phone number, postal address, country, KYC-related identifiers where required by law.


Billing & Financial Data

Invoices, payment status, transaction IDs, payment gateway references, tax identifiers, GST/VAT details. Card and UPI data are processed directly by certified payment gateways and are never stored by us.


Hosting & Infrastructure Logs

Server access logs, IP addresses, login timestamps, control panel activity, API request logs, error logs, system health metrics, and abuse detection records.


Domain & Registrar Data

Registrant contact details, WHOIS information, DNS records, nameserver logs, registry transaction history, and compliance verification data.


Support & Communication Records

Support tickets, emails, call recordings, chat transcripts, WhatsApp messages, feedback forms, and dispute communications.


Cookies & Tracking Technologies

Authentication cookies, security cookies, preference storage, analytics identifiers, and fraud-prevention cookies.



Legal Basis for Processing

Consent

Processing based on free, informed, specific, and revocable consent.


Contractual Necessity

Processing required to provide hosting, domain, cloud, billing, or support services.


Legal Compliance

Processing required under tax laws, cybersecurity obligations, lawful interception requests, and regulatory mandates.


Legitimate Interests

Fraud prevention, abuse mitigation, service reliability, infrastructure security, and network optimization.



Detailed Use of Personal Data

Personal Data is used to provision services, manage accounts, process payments, ensure infrastructure security, detect malicious activity, comply with legal obligations, communicate service updates, enforce terms, and improve performance and reliability of our platform.


Data Sharing & Third Parties

Infrastructure & Cloud Providers

Data centers, CDN providers, DNS operators, and cloud vendors strictly under Data Processing Agreements.


Payment & Financial Partners

Banks, payment gateways, subscription billing providers for transaction processing.


Legal Authorities

Disclosure to courts, law enforcement agencies, CERT-In, Data Protection Board of India, or other authorities when legally required.



Cross-Border Data Transfers

Personal Data may be transferred outside India or the EU to data centers or service providers located in jurisdictions with adequate data protection safeguards or under legally approved transfer mechanisms such as SCCs or government-notified frameworks.


Data Retention, Backup & Erasure

Data is retained only as long as required for service delivery, legal compliance, security investigations, and dispute resolution. Backups are retained for limited periods and securely destroyed thereafter.


Security Controls & Risk Management

We implement layered security including encryption at rest and in transit, access control, logging, monitoring, vulnerability management, firewalls, intrusion detection, regular audits, and staff confidentiality obligations.


User Rights & Data Principal Rights

Right to Access

Request a summary of Personal Data processed.


Right to Correction

Correct inaccurate or incomplete data.


Right to Erasure

Request deletion where legally permissible.


Right to Withdraw Consent

Withdraw consent without affecting prior lawful processing.


Right to Grievance Redressal

File complaints with our Grievance Officer or regulatory authorities.


Right to Nominate

Nominate another individual to exercise rights in case of death or incapacity.



Children’s Data

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect or process children’s Personal Data without verified parental consent.


Grievance Officer & Contact

Email: info@oystenhost.com | Acknowledgement within 24 hours | Resolution within 30 days as required by law.


Policy Updates & Version Control

This Privacy Policy may be updated periodically. The latest version will always be available on our website with the updated effective date.